How can we help you?

You probably chose standard delivery, which doesn't include a tracking code. You only get a tracking link in your shipping email with tracked delivery.

Tracking link not working yet? It can take a while before the carrier shows your parcel: try again later. Our order status page shows roughly when your parcel will arrive.

It depends on your country and the shipping method. Below you can see how many working days it takes: the same delivery times you see at checkout.

Orders placed on a working day before 4 pm Central European Time usually ship the same day. There is no production at the weekend. Need your case quickly? Choose tracked delivery: it's usually faster and you can follow your parcel.

If your payment went through, yes. Your confirmation email arrives shortly after your payment: check your spam or promotions folder too.

Still nothing? Then your payment probably didn't go through, or there was a typo in your email address. Send us a message with the email address you ordered with and we'll check.

Sometimes, but be quick: it's only possible until production starts, and that's often the same working day. Send us a message right away with your order number and what you'd like to change. We'll let you know by email whether it worked.

Too late? A case without your own photo or text can still be returned within 30 days of receiving it. How to return something.

For a manufacturing defect, yes: you have a 12-month guarantee. Normal wear, drop damage and damage to your phone aren't covered.

Send us a message with your order number and a photo of your case. If it's a manufacturing defect, we'll fix it for free.

First check exactly which model you have: many phones look alike, such as the iPhone 17 and the iPhone 17 Pro. On an iPhone you'll find it under Settings > General > About, on Android usually under Settings > About phone.

Case still doesn't fit, or did you accidentally order a different model? Send us a message with your order number, a screenshot of that screen and a photo of the case on your phone. We'll look for a solution together.

You'll see all payment methods for your country at checkout, for example:

• Credit card (Visa, Mastercard)
• PayPal
• Klarna (pay later)
• Local payment methods, depending on your country
• Bank transfer

You pay through a secure payment page. With a bank transfer your order takes about 2 working days longer: we only start once your payment has arrived.

If your payment failed or you cancelled it, your order didn't go through and you pay nothing. Feel free to try again, perhaps with a different payment method. If you do see an amount on your account, your bank or payment provider usually releases it automatically.

Paid twice, or money gone without a confirmation email? Send us a message with the email address of your order. We'll refund anything you paid too much.

You'll find the link to your invoice in your confirmation email and in your shipping email. Lost the email? Send us a message with your order number and we'll email you your invoice.

Ordering for a business? Enter your company name and VAT number at checkout and they'll appear on your invoice.

First check that you typed the code correctly and that it's still valid. Also keep in mind:

• You can use one discount code per order.
• A discount code can't be combined with the volume discount from 10 smartphone cases.

Forgot your code on an order you've already placed? Send us a message with your order number and the code, and we'll see what's possible.

Yes: from 10 smartphone cases your cart applies a volume discount automatically. It can't be combined with a discount code.

Ordering for a business, team or club? You can enter your VAT number at checkout. Questions about a large order? Email us at [email protected].

In four steps:

1. Choose your phone in our smartphone cases.
2. Choose the type of case and a design with your own photo.
3. Upload your photo (jpg or png).
4. Check the preview and order.

Not sure about your photo? See which photo works best.

A sharp, well-lit photo in jpg or png: the bigger, the better. A photo you took yourself with your phone is usually big enough.

If your photo looks blurry in the preview, the print will be blurry too. Avoid screenshots and photos from a chat app: they are often compressed.

Choose your exact model in our smartphone cases: you'll only see cases that fit. On your model's page you can compare all types, from the soft case to the tough case, which protects best. You'll also see which cases have MagSafe.

Not sure which model you have? Here's how to find out. Model not listed? Then we don't have a case for it (yet).

Yes: customers give us an average of 9.4/10 on Kiyoh. Read their reviews.

You pay through a secure payment page and you have a 12-month guarantee on manufacturing defects.

Yes. Send us a message through this page or email us at [email protected]. A colleague will reply by email.