FREQUENTLY ASKED QUESTIONS

ORDER

For which devices do you make cases?

You can find a full list here. Can’t find the device you have? Follow us on social media and stay tuned!

How much does a case cost?

A smartphone case costs 13,95$, a tablet case 15,70$ or 17,45$ and a flip case 17,45$.

Can I place multiple photos on my case?

In our tool you can choose to make a ‘collage’ and select how many photos you want on your case. You can choose between 1,2,3,4,6 or 10 photos.

I forgot to use my discount code, what do I do?

When your order is finished, it is not possible to use your discount code for that order. Your code will stay valid and you can use it for your next order. 

Can I cancel my order?

When you have chosen a bank transfer and haven’t yet paid, it is no problem to cancel your order. When you have already paid, please contact us right away. We can only cancel your order when it’s not in production yet.

Can I make changes to my order?

Do you want a case for the same device but a different color or material? No problem as long as the case is not in production yet. Please contact us right away. 

However you can’t change the model of the case.

Do I receive a discount when I order many cases?

From 10 cases you can enjoy a discount. For more info about the prices of big orders, please contact sales@monkeymonkey.be.

Is your order a gift?

Did you know we have a special gift packing? In shopping cart you can select this gift packing, this costs 1,95$.

RETURN AND SERVICE

What to do when my case is damaged?

Send an email to info@casecompany.london and take a picture of the defect. Please contact us right away and we will search for a solution.

Can I return my order?

Because our cases are fully personalised, it is not possible to return your order.

When you think there went something wrong with your order, you can send an email to info@casecompany.london and we will search a solution.

How can I unsubscribe for the newsletter?

At the bottom of each letter there is an unsubscribe link. If it doesn’t work please send a mail to info@casecompany.london.

PAYMENT

How can I pay for my order?

You can choose for Bancontact/Mister Cash, Belfius Direct Net, Visa, Mastercard, PayPal and a bank transfer

Note: when your choose for a bank transfer, your case will be made when we receive your payment. This can take 3 to 4 workdays.

Do I have to pay in advance when I choose a bank transfer?

After we have received your payment, we will ship your order. So you have to pay in advance. 

SHIPPING AND DELIVERY

How do I know when my order has been shipped?

You will receive a confirmation email. Haven’t received an email? Please check your spam. 

How long does shipping normally take?

Place your order with the express delivery before 5pm and you will receive it faster. The cost and delivery day depends on where you live. You can see this extra information in your cart. If your order after 5pm, your order will arrive a day later.

If you choose for a free delivery, it can take longer. Please check the business days at the end of your order because it depends on where you live.

Shipping costs?

You can choose for a free delivery or a fast delivery with an express service. The cost depends on where you live. You can see this extra information in your cart.

Can I Track my order?

After your order is finished, you will receive an email from GLS with your Track k& Trace code so you can follow your order. Haven’t you received an email? Please check your spam.

When you choose for free delivery you can’t track your order.

What do I do if I haven´t received my order?

There can be a slight delay on the delivery so please don’t worry too quickly. However when your order is way too late, you can send an email to info@casecompany.london

Contact us

Send us an email to info@casecompany.world or fill out the form below

Call us

+32(0)9/398.13.60
Open every working day from 7am to 4pm except fridays untill 2 pm.