FREQUENTLY ASKED QUESTIONS

ORDER

For which devices do you make cases?

You can find a full list here. Can’t find the device you have? Follow us on social media and stay tuned!

How much does a case cost?

Hard and Soft smartphone cases cost £14,95. Full Print, Flip Cases and Transparent cases cost £18,70. Tablet Cases cost £18,70.
Lapstop Sleeves cost £28,07.

Can I place multiple photos on my case?

In our tool you can choose to make a ‘collage’ and select how many photos you want on your case. You can choose 1, 2 ,3 ,4 ,6 or 10 photos.

I forgot to use my discount code, what do I do?

When your order is finished, it’s not possible to use your discount code for that order. However, your code will stay valid and you can use it for the next one.

Can I cancel my order?

When you have chosen a bank transfer and haven’t yet paid, it is no problem to cancel your order. When you have already paid, please contact us right away by phoning us or in the chat on our website. We can only cancel your order when it’s not in production yet.

Can I make changes to my order?

Do you want a case for the same device but a different colour or material? No problem as long as the case is not in production yet. Please contact us right away by giving us a call or in the chat on our website.
However you can’t change the model of the case anymore. We can cancel your order when it’s not in production yet.

Do I receive a discount when I order many cases?

As of 10 cases you can enjoy a discount. For more info about the prices of big orders you can click here.

Is your order a gift?

Did you know we have a special gift wrapping? In your shopping cart you can select this gift wrapping, this costs £2,77.

RETURN AND SERVICE

What to do when my case is damaged?

Please send an email to info@casecompany.world with some photos of the problem. Contact us right away and we will offer you a good solution.

Can I return my order?

Because our cases are fully personalized, it’s not possible to return your order.
When you think there went something wrong with your product, you can send an email to info@casecompany.world and we will check it for you. If there’s a production fault, of course we’re going to offer you a good solution.

How can I unsubscribe for the newsletter?

There is an unsubscribe link at the bottom of each newsletter. If it doesn’t work please send an email to info@casecompany.world.

PAYMENT

How can I pay for my order?

You can choose for Bancontact/Mister Cash, Belfius Direct Net, Visa, Mastercard, PayPal or a bank transfer.

Note: When you choose for a bank transfer, your case will be made when we receive your payment. Please note that this can take a few business days before we receive this payment.

Do I have to pay in advance when I choose a bank transfer?

After we’ve received your payment, we will ship your order. So you have to pay in advance. 

SHIPPING AND DELIVERY

How do I know when my order has been shipped?

You will receive a confirmation email. Haven’t received an email? Please make sure you check your spam. 

How long does shipping normally take?

Place your order with the express delivery before 5pm and you will receive it faster. The cost and delivery day depends on where you live. You can see this extra information in your cart.

If you choose for a free delivery, it can take longer. Please check the business days at the end of your order because it depends on where you live.

Shipping costs?

You can choose for a free delivery or a fast delivery with an Express service. The cost depends on where you live. You can see this extra information in your cart. Unfortunately there’s no courier service to the States (yet).

Can I Track my order?

After your order is finished, you will receive an email from GLS with your Track & Trace code so you can follow your order. Haven’t received an email? Please check your spam.
When you choose for free delivery you can’t track your order.

What do I do if I haven´t received my order?

There can be a slight delay on the delivery so please don’t worry too quickly. However when your order is way too late, you can send an email to info@casecompany.world

Contact us

Send us an email to info@casecompany.world or fill out the form below

Call us

+32(0)9/398.13.60
Open every working day from 7am to 4pm except fridays untill 2 pm.